Ottawa Library will be open limited hours for holds pickup, copy services, and fax services in the reference department beginning Tuesday, May 12, 2020. Until further notice and during future week days, our hours will be 11:00 am to 1:00 pm and 5:00 pm to 6:00 pm. One person at a time will be allowed to enter the reference department and request the following of the reference staff: check out a hold that they have placed on items available in our library, make copies, and/or send a fax. To pick up a hold, patrons must have their library card and hold it to allow library staff to scan it prior to checking out the items. Patrons can place holds only on those items our library owns and which are currently available at our location. Holds can be placed by signing into their library account through ottawalibrary.org, leaving a message on our answering machine, or requesting a hold in person at the reference desk during open hours. The items that are requested on our answering machine or in person will be available for pick up 24 hours after the request is made. We are asking patrons to stand six feet apart in the lobby area, with a maximum of 10 people in the lobby at a time, and to be patient with staff and respectful to others waiting. After item check out, we would ask that patrons please exit the building through the east door. Staff has been working to prepare the library to safely open in phases which will eventually lead to the return of regular hours and full patron services. Please watch for announcements through press releases to KOFO radio, the Ottawa Herald, the Ottawa Library Facebook page, ottawalibrary.org, our answering machine message at 785-242-3080, and new posts on our front door.