Help Desk


Have an issue with your library account, need help setting up access to one of our digital resources, or simply have a question?

Try one of our detailed tutorials or reach out to us through this form. We try to respond within one (1) business day.

Thanks for submitting! Someone should respond within 1 business day.


Ottawa Library is pleased to offer numerous resources for our community. Robust online resources can often be overlooked, daunting, or border on difficult to use. Ottawa Library's NicheAcademy is there to help. 

We have curated a collection of tutorials based on the resources available to our community. These tutorials range from the basics of creating an account to detailed mastery of a resource like performing Boolean searches in NewsBank.

If you are unable to find a tutorial for a resource or find that some information is outdated, please use the contact form above to let us know.

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