Frequently asked questions

What if I forgot my library card?

Having your library card present is required for all checkouts and computer use. This helps ensure that we are only giving out materials and information to the correct individuals. You are able to replace your card for $1, rendering the previous card inactive.

What is my PIN?

Your PIN is a passcode set up when you applied for your card. They are 4-8 characters or numbers in length. They are stored in our database in an encrypted maner, meaning, we are unable to see them or tell you what is currently set. We can, however, set you up with a new PIN of your choosing or you can use the "Forgot your Password?" link on

Does my library card expire?

Yes, our library cards must be renewed every year. This ensures that we have accuracte contact information and library usage statistics. Expired library cards are purged from the system after 36 months, assuming there are no fees or fines associated with the account.

Can I renew an item?

Some items can be renewed. Books, audiobooks, and CD's can be renewed, assuming they are not "On Hold" for another patron. Movies, TV series, video games, and books brought in from out of network libraries through InterLibrary Loan are not eligible for renewal. Elegible items can be renewed at the Circulation desk or online at after logging into your account with your library card number and PIN.

How can I donate to the library?

Wow! That is awesome, we greatly appreciate any interest in donations. There are many ways you can donate to the library. Monetary donations can be made in person, by mail, or through the "Make A Donation" button on the "My Account" menu. You can donate your skills and time by volunteering. Material donations can be delivered to our Reference desk. Material donations will be reviewed and items not directly used by the library will be donated to the Friends of the Ottawa Library.